hotel guest relationship management

Guest Relationship Management

Our strategies will help you build an ever-increasing base of loyal guests who come back time and time again, book directly with your hotel, and recommend you to others.

Are you managing a relationship with your guests?

Your hotel guests now have many online touchpoints with your hotel brand. Each adds to their impression of your hotel. And each is an opportunity for you to increase your guests’ satisfaction and also secure repeat direct bookings.

But are you effectively and professionally managing the relationship with your guests and gaining more repeaters? It is a complex process which covers areas like online search; your website; your booking engine’s pricing policy and promotions; booking confirmations and changes; mobile check-in and streamlined registration; capturing your guests’ contact information and preferences; ‘thank you’ follow on emails after their stay; guest surveys; a hotel newsletter with promotions and useful information; a loyalty programme to encourage repeat guests to book direct and your social media presence.

hotel guests relationship

Build a base of loyal guests

Today, technology allows you to seamlessly connect all these guest touchpoints and create an exceptional experience for them. And with all these services able to be delivered from ‘the cloud’, it can be done very cost-effectively and quickly.

We help our clients change their business model from dependence on online travel agents, tour operators and traditional agents. We help you build an ever-increasing base of loyal guests who come back time and time again, book directly with your hotel, and recommend you to others.

Hoteliqa Mission

Build a better relationship with your guests

Our strategies will help you build an ever-increasing base of loyal guests who come back time and time again, book directly with your hotel, and recommend you to others

Hoteliqa